Negative Margin Order

A negative margin order is any transaction where the merchant loses money after accounting for all variable costs. These orders are more common than most operators realize — industry data suggests 8–15% of orders at mid-market ecommerce companies ship at negative margin during promotional periods. Negative margin orders typically result from margin collisions: a deep discount applied to a product with recently increased COGS, shipped to an expensive freight zone, with payment processing fees further compressing the remaining revenue. The insidious aspect is that negative margin orders are often high-volume orders driven by aggressive promotions — the very orders that look like growth metrics are succeeding. Without real-time profit floor enforcement, these orders flow through checkout unchecked. Agentis identifies negative margin orders before they ship by evaluating all cost components at checkout and applying configurable enforcement actions — block, modify, or alert.