Last Updated: March 25, 2026
Hycos.ai (the “Company”) is committed to providing clear and transparent terms governing your use of the Agentis platform. These Terms of Service (“Terms”) are designed to help you understand the rules and guidelines that apply when you access or use our services.
For purposes of this Agreement:
By accessing our Site or Service, you accept this Agreement in its entirety. If you do not agree, you must immediately discontinue use.
By accessing or using the Agentis platform and the Site, you agree to be legally bound by these Terms of Service. These Terms constitute a binding legal agreement between you and HycosAI. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree to these Terms, you must not access or use the Service.
These Terms supersede any prior oral or written agreements between you and the Company relating to the Service.
Agentis provides real-time checkout margin enforcement for Shopify Plus merchants. Our platform evaluates orders against configured profit floors, integrating with third-party ERP systems such as Oracle NetSuite, to prevent below-margin orders from being processed.
Important Limitations:
Our services are intended exclusively for businesses operating on Shopify Plus. By using the Service, you represent and warrant that:
You agree to use the Service responsibly and in compliance with all applicable laws and regulations. Specifically, you agree to:
Violation of any of the above constitutes a material breach of this Agreement and may result in immediate termination of your access without notice, refund, or liability to you, in addition to any other remedies available to the Company at law or in equity.
The 7-day margin audit is provided at no cost and with no obligation. The free audit is made available strictly for evaluation purposes and does not constitute a binding commitment by the Company to provide the full Service, enter into any further agreement, or achieve any particular result for your business.
We reserve the right to modify, suspend, or permanently discontinue the free audit offering at any time without prior notice or liability.
During the free audit period:
Where applicable, use of the Service beyond the free audit period is subject to fees as set forth in the applicable Order Form or Subscription Agreement. Unless otherwise specified:
7.1 Ownership. You retain all ownership rights in your Customer Data. By using the Service, you grant HycosAI a limited, non-exclusive, non-transferable license to access, process, and use your Customer Data solely as necessary to provide and improve the Service during the term of this Agreement.
7.2 Security Measures. The Company implements commercially reasonable administrative, physical, and technical safeguards to protect Customer Data against unauthorized access, loss, alteration, or disclosure. These measures include, but are not limited to, encryption at rest and in transit, access controls, and regular security assessments. However, no security measure is infallible, and the Company cannot guarantee absolute security of your data.
7.3 Data Breach Notification. In the event of a confirmed security breach that materially affects your Customer Data, the Company will notify you without undue delay and in any event within seventy-two (72) hours of becoming aware of the breach, to the extent required by applicable law. Notification will be sent to the primary email address associated with your account.
7.4 Data Retention. Upon termination of this Agreement, the Company will retain your Customer Data for a period of thirty (30) days, after which it may be permanently deleted. You are responsible for exporting any Customer Data you wish to retain prior to termination.
7.5 Third-Party Processors. The Company may engage third-party sub-processors to assist in providing the Service. We will ensure that any such sub-processors are bound by data protection obligations no less protective than those in this Agreement.
7.6 GDPR and CCPA Compliance. To the extent applicable, the Company processes personal data in accordance with the EU General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). If you require a Data Processing Agreement (“DPA”) in connection with your use of the Service, please contact us at info@hycos.ai.
Each party agrees to hold the other party’s Confidential Information in strict confidence and not to disclose such information to any third party without prior written consent. Each party agrees to use the other party’s Confidential Information solely for the purposes of performing its obligations or exercising its rights under this Agreement.
Confidential Information does not include information that:
The confidentiality obligations set forth in this Section shall survive termination of this Agreement for a period of three (3) years.
All content, software, algorithms, interfaces, trademarks, trade names, and technology comprising the Agentis platform are the exclusive property of HycosAI and are protected by copyright, trademark, trade secret, patent, and other applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in or to the Service or any of its components beyond the limited right to use the Service as expressly set forth herein.
You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of any part of our platform without prior written permission from the Company.
Feedback License. If you voluntarily provide feedback, suggestions, feature requests, or ideas regarding the Service (“Feedback”), you hereby grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and incorporate such Feedback into the Service or any other Company product, without any obligation of confidentiality, attribution, or compensation to you. You represent that any Feedback you provide does not infringe the intellectual property rights of any third party.
From time to time, the Company may offer access to beta, preview, or early-access features of the Service (“Beta Features”). Beta Features are provided “as is” without any warranties or support commitments. The Company may discontinue Beta Features at any time without notice or liability. Your use of Beta Features is entirely at your own risk. Any data processed through Beta Features may be subject to different data handling practices, which will be disclosed at the time of access.
You agree to indemnify, defend, and hold harmless HycosAI and its officers, directors, employees, agents, licensors, and successors from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:
The Company reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully and at your own expense with such defense.
12.1 Disclaimer of Warranties.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
12.2 Exclusion of Consequential Damages.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HYCOS AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.3 Liability Cap.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100) IF NO FEES HAVE BEEN PAID.
12.4 Essential Basis.
THE PARTIES ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. THE COMPANY WOULD NOT HAVE ENTERED INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS.
12.5 Jurisdictional Carve-Outs.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY. IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS AND LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
13.1 Termination by Either Party. Either party may terminate this Agreement at any time upon thirty (30) days’ prior written notice to the other party.
13.2 Termination for Cause. The Company may suspend or terminate your access to the Service immediately, without prior notice or liability, upon:
13.3 Effect of Termination. Upon termination:
14.1 Export Controls. You agree to comply with all applicable U.S. and international export control laws and regulations, including the Export Administration Regulations (“EAR”) and the regulations administered by the Office of Foreign Assets Control (“OFAC”). You represent that you are not, and are not acting on behalf of, any person or entity that is subject to export restrictions.
14.2 Anti-Corruption. You agree to comply with all applicable anti-bribery and anti-corruption laws, including the U.S. Foreign Corrupt Practices Act (“FCPA”) and the UK Bribery Act. You represent that you have not made and will not make any payment or offer anything of value to any government official in connection with your use of the Service.
The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic, war, terrorism, civil unrest, government actions, labor disputes, internet or telecommunications failures, power outages, or failure of third-party service providers including Shopify or Oracle. In the event of a force majeure event lasting more than sixty (60) days, either party may terminate this Agreement upon written notice without liability.
16.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles or the United Nations Convention on Contracts for the International Sale of Goods.
16.2 Informal Resolution. Before initiating any formal dispute resolution, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of thirty (30) days following written notice of the dispute.
16.3 Binding Arbitration. If the dispute is not resolved through informal negotiation, it shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator, seated in Wilmington, Delaware, conducted in English, and decided based on written submissions unless either party requests an in-person hearing. The arbitral award shall be final, binding, and enforceable in any court of competent jurisdiction.
16.4 Equitable Relief. Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in the State of Delaware to prevent irreparable harm pending the outcome of arbitration, without waiving its right to arbitration.
16.5 Class Action Waiver.
YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS.
16.6 Statute of Limitations. Any claim arising out of or relating to these Terms must be brought within one (1) year after the cause of action accrues, or it shall be permanently barred, notwithstanding any statute of limitations to the contrary.
The Company reserves the right to update or modify these Terms at any time in its sole discretion. We will notify you of material changes by sending notice to the primary email address associated with your account or by posting a prominent notice on our Site at least thirty (30) days before the changes take effect. Non-material changes or clarifications will take effect immediately upon posting. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Service and provide written notice of termination in accordance with Section XIII.
Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Waiver. No failure or delay by the Company in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. No waiver shall be effective unless made in writing and signed by an authorized representative of the Company.
Entire Agreement. These Terms, together with the Privacy Policy and any applicable Order Forms or Subscription Agreements, constitute the entire agreement between you and the Company regarding the Service and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral.
Assignment. You may not assign, delegate, or transfer your rights or obligations under these Terms, in whole or in part, by operation of law or otherwise, without the Company’s prior written consent. Any attempted assignment without such consent shall be null and void. The Company may freely assign its rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of all or substantially all of its assets, upon notice to you.
No Third-Party Beneficiaries. These Terms are for the sole benefit of the parties hereto and their respective permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.
Relationship of the Parties. The parties are independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or fiduciary relationship between the parties.
Headings. Section headings are for convenience only and shall not affect the interpretation of these Terms.
Notices. All legal notices to the Company must be sent in writing to info@hycos.ai and, where required by law, to the Company’s registered address. Notices are deemed delivered upon confirmed email receipt or three (3) business days after mailing by certified mail, return receipt requested.
Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument. Electronic signatures shall be deemed valid and binding.
If you have any questions regarding these Terms of Service or the practices of this Site, please contact us by sending an email to info@hycos.ai.
Last Updated: These Terms of Service were last updated on March 25, 2026.