Feature Comparison · 2026

Agentis vs Loop Returns

Quick Verdict

Loop Returns is a returns processing, instant exchanges, and refund-to-exchange conversion tool. Agentis works after an order is placed and before it ships: within 60 seconds it computes the order's true net margin from NetSuite COGS, freight, fees, and FX, then flags it or holds it before fulfillment under rules you approve. They solve different problems and often run side by side.

By Herzel MishelFounder, AgentisLast reviewed October 2, 2026

The Core Difference

Loop Returns excels at returns processing, instant exchanges, and refund-to-exchange conversion. That is its job, and the strengths and limitations below are judged on margin protection only, not on everything the product does.

Agentis sits at a specific point in the order lifecycle: between order placed and order shipped. Within 60 seconds of each order on your Shopify, Shopify Plus, or SHOPLINE store, it computes true net margin using live COGS from Oracle NetSuite plus freight, fees, and FX. Orders below your margin floor are flagged with the leak and a recommended fix, or automatically held before fulfillment under rules you approve, and every decision is logged to the Evidence Ledger.

The result: you catch a below-margin order while it can still be fixed, instead of finding it at month-end close.

Feature-by-Feature Comparison

Feature	Agentis	Loop Returns
True net margin on every order (COGS, freight, fees, FX)
COGS tracking
Margin alerts
Shopify Plus integration
NetSuite / ERP integration
Freight cost modeling
FX rate adjustment
Holds below-margin orders before they ship
Profit dashboard
Ad attribution
LTV analytics

Why choose Agentis

Computes true net margin on every order within 60 seconds of it being placed
Holds below-margin orders before fulfillment under rules you approve, or flags them with a recommended fix
Uses live COGS from Oracle NetSuite (commonly via Celigo)
Includes freight, payment fees, and FX in each order's margin
Works after the order is placed, so the shopper's checkout is untouched
Works with Shopify, Shopify Plus, and SHOPLINE, and logs every decision to an Evidence Ledger

When to choose Loop Returns

Choose Loop Returns if refund rate and post-purchase revenue retention are the problem — Loop is purpose-built to convert refunds into exchanges and store credit, and its Shop Now / Bonus Credit mechanics are proven at reducing cash refunds. It is complementary to Agentis, not a competitor. Loop decides how a return converts into revenue; Agentis decides whether the order that generated that return — and the exchange or credit it spawns — actually clears your profit floor. Refund leakage (goodwill refunds and returns issued without margin visibility) is a distinct failure mode from the one Loop solves: Loop can successfully convert a refund into an exchange for a higher-cost item and still leave you worse off than the original order's margin, because Loop has no cost data to check against.

Loop Returns Strengths

Instant Exchanges ship the replacement before the original arrives back, secured by a card hold, so shoppers get what they need faster
Shop Now turns a return into a new shopping trip: customers spend their return credit on any item in the store instead of taking a refund
Bonus Credit incentivizes exchanges and store credit over cash refunds, which Loop reports shifts roughly 20% of returns away from refunds when paired with a handling fee
Automated return policies, carrier rate shopping, and (on higher tiers) fraud-return prevention reduce the operational cost per return

Honest Assessment

Where Loop Returns falls short for margin protection

Optimizes the returns experience to retain revenue; it has no visibility into whether the resulting exchange or credit still leaves the original order profitable
No COGS, freight, or FX awareness — an exchange for a higher-cost item can be approved even when it converts a marginal order into a loss
Pricing scales with return volume (roughly $155–$340+/month on paid tiers, per-label and per-return fees beyond plan limits), which is a real cost of the retention strategy, not a cost the tool optimizes away
Does not enforce anything at the original checkout; it only governs what happens after a return is initiated

Frequently Asked Questions

Is Loop Returns the same as Agentis?

No. Loop Returns is a returns and exchanges platform that converts refunds into instant exchanges or store credit to retain revenue. Agentis evaluates whether orders — including exchanges Loop generates — clear a real profit floor after live COGS, freight, and FX are accounted for. Loop optimizes the returns experience; Agentis governs the economics. Loop's strengths are Instant Exchanges that ship the replacement before the original arrives back, secured by a card hold, Shop Now, which turns a return into a new shopping trip, Bonus Credit that incentivizes exchanges over cash refunds, and automated return policies with carrier rate shopping. Its limitations are that it has no COGS, freight, or FX awareness, no visibility into whether the resulting exchange or credit leaves the original order profitable, and no enforcement at the original checkout. A merchant should decide whether the problem is refund rate or margin, since Loop addresses the first and not the second.

Should I use Loop Returns or Agentis?

They don't overlap, so a brand that cares about both refund rate and per-order margin can use both. Use Loop if reducing cash refunds and increasing exchange/credit conversion is the goal. Use Agentis if you need every resulting order — original sale or exchange — to clear a real profit floor. Loop's Instant Exchanges, Shop Now, and Bonus Credit are proven mechanics for shifting returns away from cash refunds, and its automated policies and carrier rate shopping reduce operational cost per return. Loop has no COGS, freight, or FX awareness, so it cannot tell whether the exchange it converted still leaves the transaction profitable. Agentis does not manage returns or exchanges at all; it only evaluates the economics of the orders those flows produce. Brands with high refund rates should start with Loop; brands whose exchanges are quietly converting marginal orders into losses need the margin check as well.

Does Loop Returns check whether an exchange is still profitable?

No. Loop has no COGS, freight, or FX data, so it cannot tell whether an exchange for a different or higher-cost item leaves the transaction profitable. It optimizes for converting the refund into revenue, not for whether that revenue clears margin. Agentis is the layer that checks the resulting order against your profit floor. The exposure is specific: an exchange for a higher-cost item can be approved even when it converts a marginal order into a loss, because Loop has no cost data to check against. Loop also does not enforce anything at the original checkout; it only governs what happens after a return is initiated. Retaining revenue and protecting margin are different outcomes, and a successful exchange conversion can achieve the first while failing the second. Merchants should review exchanges for higher-cost items and ask which system, if any, evaluated their margin.

Can Loop Returns and Agentis run together?

Yes. Loop handles the returns and exchange flow; Agentis checks the margin outcome of the orders that flow generates. Running both means you retain revenue on returns via Loop, while Agentis flags or holds any exchange order that would quietly turn a marginal sale into a loss before it ships. The division of labor is clear because the tools act at different moments: Loop after a return is initiated, Agentis after each order (original or exchange) is placed and before it is fulfilled. Loop's Instant Exchanges, Shop Now, and Bonus Credit continue to work as designed, and Agentis adds a cost check Loop does not have, since Loop carries no COGS, freight, or FX data. Brands with meaningful return volume and thin margins are the profile where running both matters most.