For SHOPLINE store owners
Some of your SHOPLINE orders lose money. Find them in one minute.
Agentis reads each order and shows exactly where discounts, shipping, fees, and returns turn a sale you already won into a loss. Under a minute. No spreadsheets, no setup.
One click to connect. Results in an hour. We change nothing.
Last 90 days
What is Agentis?
Agentis is post-order profit protection built for SHOPLINE merchants. Within 60 seconds of every order, it works out the true margin, after the discount, the real shipping cost, the gateway fee, FX, and any duty. If an order loses money, Agentis flags it or holds it before it ships, under rules you approve. Setup takes about 30 minutes, with no code and no changes to your storefront or checkout.
Herzel Mishel, Founder · Agentis · Last updated October 2026
The headline rate is never the real rate.
In one Hong Kong example, a card payment advertised at 3.8% actually cost 5.19% once the flat fee, the platform fee, and refund provisions were counted. That gap is pure margin, gone before a single discount. Stack a promo on top and the average promotional order gives up around 15% of its margin. None of it shows up until you reconcile at month-end, when the inventory is already gone.
The questions every SHOPLINE merchant ends up asking at month-end.
None of these look dangerous on their own. Together they explain why the dashboard said one thing and your bank account said another.
Why is my real shipping cost higher than what I charged?
Carriers reweigh parcels and bill by dimensional weight, so the real cost often lands above your quote. Agentis catches that gap on each order and counts it against margin now, not on next month's carrier invoice.
Which orders actually made money after the returns came back?
A sale is not a sale until the return window closes. Agentis spots serial returners and refund abuse, and shows you the products whose quiet return rate is eating the margin you thought you earned.
Who's paying the duty on this cross-border order, me or the customer?
De minimis thresholds keep moving. When an order crosses one, the duty has to land somewhere. Agentis flags it before you ship so the cost is a decision, not a surprise you swallow later.
My costs went up. My prices didn't. How bad is it?
When a supplier or freight cost rises, the old price keeps selling at the old margin in your head and a worse one in real life. Agentis reconciles real landed cost per order and tells you which prices need to move.
Are my discount codes and live-selling promos actually profitable?
Stack a code on an auto-discount on free shipping and an order can go underwater with nobody watching. Agentis checks every order against your floor within 60 seconds of it being placed, and flags or holds the ones that break it before they ship, even mid-stream.
I sell in a few currencies. Which markets actually pay?
Rates move after you set the price, so a healthy order in one currency can turn negative in another. Agentis prices and checks each order in real terms, so you can tell which markets earn and which just look busy.
My subscriptions keep growing but the money doesn't. Why?
More subscribers on a fixed price while costs creep up is margin decay you feel slowly. Agentis surfaces the plans that stopped being profitable so you can fix them before the next renewal.
Underneath all of them is one question: my P&L looks fine, so where is the money actually going? Agentis answers it per order, within 60 seconds, instead of three weeks late.
| Status | Time | Order | Reason | Margin at risk |
|---|---|---|---|---|
| FLAGGED | 09:14:22 | Black Tote Bag L | real shipping 38% over quote (DIM reweigh) | at risk $6.80 |
| HELD | 09:17:08 | Cotton Hoodie M | SAVE20 + FREESHIP stacked, below floor | at risk $11.50 |
| FLAGGED | 09:23:41 | Order #84120 · repeat buyer | 5th return this month, flagged pre-refund | at risk $42.00 |
| HELD | 09:31:45 | Parcel to AU | duty crossed de minimis, merchant-paid | at risk $19.30 |
| FLAGGED | 09:38:02 | Skincare Set (SGD) | FX move turned the order margin-negative | at risk $8.90 |
Example log: each order checked within 60 seconds of being placed, and flagged or held before it ships.
Set it up once. Then it runs in the background.
Three steps to live. After that, Agentis checks every order quietly and only speaks up when one would lose money.
Connect SHOPLINE
Connect through the SHOPLINE API. No code, no storefront or checkout changes. Setup takes about 30 minutes.
Give it your real costs
Product cost, shipping, gateway fees, duty. Agentis needs the true numbers to know real margin, not the guess on the label.
Set your floor, then leave it
Pick the lowest margin you'll accept, store-wide or per product. Agentis checks every order and only flags or holds one when it drops below that line.
What SHOPLINE shows you, and what Agentis shows you.
| Can you see it? | SHOPLINE native | Agentis |
|---|---|---|
| See real margin per order (after fees and shipping) | — | Yes |
| Catch discount stacking that breaks your floor | Partial | Flag or hold |
| Flag shipping and DIM-weight overcharges | — | Yes |
| Spot serial returners and refund abuse | — | Yes |
| Warn on duty / de minimis on cross-border orders | — | Yes |
| Account for FX on every order | — | Yes |
| Profit floor, store-wide or per SKU | — | Yes |
| Check live-selling orders mid-stream | — | Yes |
| Hold a losing order before it ships | — | Yes (your rules) |
| Per-order verdict after the order is placed | — | <60s |
| Requires code changes | — | No |
Selling across Asia means three hidden costs at once.
Every gateway takes a cut before your margin math even starts. FPS, WeChat Pay, Alipay HK, PayNow, GrabPay, and FPX each charge their own rate. Cross a border and duty shows up. Hold stock in more than one market and FX moves the number again after you set the price.
Agentis folds all three into every order, so the floor you set is the floor you actually keep, after the gateway, the duty, and the rate that moved. Real margin, not the gross number that looked fine on the dashboard.
Live selling is your best channel, and where margin gets away fastest.
When the room is hot, the codes come out one after another. Viewers drop them in the comments, SHOPLINE builds the orders, and you only get to see what each one earned after the stream is over. If stacking is on, some of those orders lost money, and you can't tell which.
Agentis keeps it simple. Set the floor for each featured product before you go on, and while you sell it checks every comment order as it comes in, flagging or holding the ones that drop below the line before they ship. You stay on camera. It stays in the numbers.
Between order placed and order shipped.
- 01
Order placed
The customer checks out as usual. SHOPLINE sends the new order, with its discounts, line items, shipping, and payment method, to Agentis.
- 02
True margin in under 60 seconds
Agentis adds up product cost, real shipping, the gateway fee for that payment method, FX, and any duty, and works out what the order actually keeps.
- 03
Flag or hold before fulfillment
If the order breaks your floor, Agentis flags it with the leak and a recommended fix, or holds it before it ships under rules you approve. Every decision is logged in the Evidence Ledger.
Agentis never touches your storefront or checkout. Customers check out exactly as they do today; the margin check runs on the order after it is placed. Agentis is an official SHOPLINE partner.
We run your own recent SHOPLINE orders and costs through Agentis and show which discounts, products, and orders lost money.
Pricing
Pick a plan. Start protecting margin today.
Pick the tier that matches your store size and talk to sales. No long-term contract. Cancel anytime.
Starter
Up to US$250K GMV/yr
- Discount stack guard
- Profit floor checks
- SHOPLINE integration (30 min setup)
- Evidence Ledger order log
- Email support
- No developer required
No long-term contract · Cancel anytime
Growth
Up to US$1M GMV/yr
- Everything in Starter
- Live selling guard
- Order-level margin breakdown
- Advanced rule templates
- Priority support
- Weekly margin digest
No long-term contract · Cancel anytime
Pro
Up to US$5M GMV/yr
- Everything in Growth
- Custom guardrail rules
- Dedicated onboarding
- Slack support
- On-demand reporting
- API access
No long-term contract · Cancel anytime
GMV above US$5M? Contact us for an enterprise plan →
SHOPLINE merchant guides
Live Selling
SHOPLINE Live Selling: Complete Setup Guide for Comment-to-Order
How SHOPLINE live selling and comment-to-order actually work, the five decisions that determine whether a session converts, and the margin trap that turns a great stream into a bad month.
Read the full guide →
Promotions
How to Run SHOPLINE Promotions Without Killing Your Margin
Coupon codes, flash sales, buy-X-get-Y, bundle deals, discount stacking. What each tool actually costs you, and the 60-second margin check every campaign needs before it goes live.
Read the full guide →
Fees
SHOPLINE Fees That Eat Your Margin (And How to Account for Them)
FPS, WeChat Pay, Alipay HK, ECPay, SHOPLINE Payments. What each gateway costs and how to build the real rate into your margin floor so the number you see is the number you keep.
Read the full guide →
Payment Gateways
SHOPLINE Payment Gateways for Hong Kong, Taiwan, and Southeast Asia
Complete guide to SHOPLINE gateway options in HK, TW, SG, MY, and AU, including Atome BNPL, LINE Pay, JKOPay, and the recommended stack for each market.
Read the full guide →
Profit Apps
The Best SHOPLINE Profit and Margin Apps in 2026
An honest look at what's actually on the SHOPLINE App Store for profit tracking, the native Profit Margin Report, and where a per-order margin check before fulfillment fits in.
Read the full guide →
Discount Stacking
SHOPLINE Discount Stacking: How Codes Combine and How to Set a Floor
The exact stacking rules (5-code limit, per-code permissions, automatic discount interactions) and how to set a margin floor before a promo stack ships below cost.
Read the full guide →
Gateway Fees
SHOPLINE Fees Calculator: What Each Gateway Really Costs
A gateway-by-gateway breakdown across Hong Kong, Taiwan, and Singapore, plus how to model the blended take-rate that actually matters for your margin.
Read the full guide →
Common questions about margin enforcement
What is Agentis?
Agentis is post-order profit protection for SHOPLINE merchants, and an official SHOPLINE partner. Within 60 seconds of each order, it works out the true margin after the discount, the real shipping cost, the gateway fee, the FX, and any duty. When an order loses money, Agentis flags it with the leak and a recommended fix, or holds it before fulfillment under rules you approve.
How does it connect to SHOPLINE? Do I need a developer?
No developer needed. Agentis connects to your SHOPLINE store through the SHOPLINE API, with no code changes and no edits to your storefront or checkout. Setup takes about 30 minutes.
How do you work out the 'real' margin on an order?
Agentis starts from your product cost and adds the things that usually get ignored until month-end: real shipping (including dimensional-weight reweighs), the payment gateway fee for the method the customer actually chose, FX, and duty on cross-border orders. The number you see is what you keep, not the gross.
Will Agentis affect my checkout or conversion rate?
Agentis does not touch your storefront or checkout, so customers check out exactly as they do today. The margin check runs after the order is placed. If an order breaks your floor, Agentis flags it or holds it before fulfillment, and your team decides whether to ship, adjust, or cancel it.
Does it work during live selling?
Yes. You set a margin floor for each featured product before you go live. Agentis then checks every comment-to-order order within 60 seconds of it being placed, and flags or holds any that cross the floor before they ship. No mid-stream mental math, and a full log in the Evidence Ledger when the session ends.
How do I know if a discount code is actually profitable?
Agentis scores every order the code touches against its true cost, so you can see which promotions drive real profit and which ones drive revenue that loses money. The ones quietly running negative stop being a mystery.
Can it catch shipping or DIM-weight overcharges?
Yes. When the real shipping cost lands above what you charged, often because the carrier reweighed the parcel by dimensional weight, Agentis catches the gap on that order and counts it against margin instead of letting it hide in the monthly invoice.
How does it handle returns and serial returners?
Agentis watches return behavior across orders, so repeat returners and refund abuse get flagged before you issue the refund. It also shows which products carry a return rate high enough to wipe out their margin, so you can price or drop them with eyes open.
Who pays the duty on cross-border orders, and can Agentis warn me?
When an order crosses a de minimis threshold, someone owes duty. Agentis flags those orders before they ship and shows the landed cost, so you decide who absorbs it instead of finding out after the parcel is gone.
I sell in multiple currencies. How does FX factor in?
Agentis checks each order in real terms using current rates, not the rate from when you set the price. If an FX move has pushed an order margin-negative, you see it on that order, and you can price markets so they stay profitable as rates shift.
My costs went up but my prices didn't. Can Agentis tell me what to reprice?
Yes. Agentis reconciles real landed cost per order, so when a supplier or freight cost rises it shows you exactly which SKUs are now selling below the margin you intended, and which prices need to move.
Why don't my SHOPLINE numbers match my accounting?
Your storefront shows revenue. Your accounting shows what actually landed weeks later, after fees, refunds, FX, and duty. Agentis reconciles each order down to one true profit number, so the two stop disagreeing and you can trust what you're looking at.
Which countries and currencies does it support?
Agentis connects via the SHOPLINE API and works across the regions where SHOPLINE operates, including Hong Kong (HKD), Singapore (SGD), Malaysia (MYR), Taiwan (TWD), and Australia (AUD). Gateway fees for FPS, WeChat Pay, PayNow, GrabPay, FPX, and others are built into the margin calculation.
How much does it cost?
Agentis is offered in three tiers sized by store: Starter (up to US$250K GMV/yr), Growth (up to US$1M), and Pro (up to US$5M). Pricing is quoted per store, so contact sales for your tier. There are no long-term contracts, and merchants above US$5M GMV move to an enterprise plan.
Stop finding out at month-end. See every order's real margin today.
One integration, about 30 minutes to live, and Agentis watches every order from then on. Free for 14 days, no credit card, no developer, cancel anytime.
14-day free trial · no credit card · cancel anytime