Question 1

Is Loop Returns the same as Agentis?

Accepted Answer

No. Loop Returns is a returns and exchanges platform that converts refunds into instant exchanges or store credit to retain revenue. Agentis evaluates whether orders — including exchanges Loop generates — clear a real profit floor after live COGS, freight, and FX are accounted for. Loop optimizes the returns experience; Agentis governs the economics. Loop's strengths are Instant Exchanges that ship the replacement before the original arrives back, secured by a card hold, Shop Now, which turns a return into a new shopping trip, Bonus Credit that incentivizes exchanges over cash refunds, and automated return policies with carrier rate shopping. Its limitations are that it has no COGS, freight, or FX awareness, no visibility into whether the resulting exchange or credit leaves the original order profitable, and no enforcement at the original checkout. A merchant should decide whether the problem is refund rate or margin, since Loop addresses the first and not the second.

Question 2

Should I use Loop Returns or Agentis?

Accepted Answer

They don't overlap, so most Shopify Plus brands running both refund-rate optimization and margin governance use both. Use Loop if reducing cash refunds and increasing exchange/credit conversion is the goal. Use Agentis if you need every resulting order — original sale or exchange — to clear a real profit floor. Loop's Instant Exchanges, Shop Now, and Bonus Credit are proven mechanics for shifting returns away from cash refunds, and its automated policies and carrier rate shopping reduce operational cost per return. Loop has no COGS, freight, or FX awareness, so it cannot tell whether the exchange it converted still leaves the transaction profitable. Agentis does not manage returns or exchanges at all; it only evaluates the economics of the orders those flows produce. Brands with high refund rates should start with Loop; brands whose exchanges are quietly converting marginal orders into losses need the margin check as well.

Question 3

Does Loop Returns check whether an exchange is still profitable?

Accepted Answer

No. Loop has no COGS, freight, or FX data, so it cannot tell whether an exchange for a different or higher-cost item leaves the transaction profitable. It optimizes for converting the refund into revenue, not for whether that revenue clears margin. Agentis is the layer that checks the resulting order against your profit floor. The exposure is specific: an exchange for a higher-cost item can be approved even when it converts a marginal order into a loss, because Loop has no cost data to check against. Loop also does not enforce anything at the original checkout; it only governs what happens after a return is initiated. Retaining revenue and protecting margin are different outcomes, and a successful exchange conversion can achieve the first while failing the second. Merchants should review exchanges for higher-cost items and ask which system, if any, evaluated their margin.

Question 4

Can Loop Returns and Agentis run together?

Accepted Answer

Yes. Loop handles the returns and exchange flow; Agentis evaluates the margin outcome of the orders and exchanges that flow generates. Running both means you retain revenue on returns via Loop while Agentis catches any exchange that quietly turns a marginal order into a loss. The division of labor is clear because the tools act at different moments: Loop after a return is initiated, Agentis at checkout on the original order and on the exchange or credit the return produces. Loop's Instant Exchanges, Shop Now, and Bonus Credit continue to work as designed, and Agentis adds a cost check Loop does not have, since it carries no COGS, freight, or FX data. Brands with meaningful return volume and thin margins are the profile where running both matters most.

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Frequently Asked Questions

Is Loop Returns the same as Agentis?

Should I use Loop Returns or Agentis?

Does Loop Returns check whether an exchange is still profitable?

Can Loop Returns and Agentis run together?

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