Ecommerce

Protect Margin on Every Live Sale, Comment Order, and Flash Promo in SHOPLINE

Agentis integrates with SHOPLINE to apply profit floors to orders from SHOPLINE's full commerce surface: web store, live selling streams, comment-to-order campaigns, and APAC payment gateways including ECPay, LINE Pay, JKOPay, SHOPLINE Payments, FPS, PayNow, and GrabPay.

How It Works

Agentis connects to SHOPLINE via the SHOPLINE Open API to read live order data, applied discount codes, and payment method selections. During live selling streams and comment-to-order campaigns — the highest-velocity, highest-discount-abuse moments in SHOPLINE commerce — Agentis evaluates each order's true net margin within 60 seconds of it being placed: COGS from your product cost catalog or ERP, the real payment gateway fee for the method the customer used, and any stacked discount codes applied in the stream. If the order falls below your configured profit floor, Agentis flags it with the leak and a recommended fix, or holds it before fulfillment under rules you approve, so your team can review it before it ships. Web-store orders go through the same per-order check.

Data Flows

  • →Order line items, quantities, and applied discount codes from SHOPLINE → Agentis margin evaluation engine
  • →Live selling session orders and comment-to-order conversions from SHOPLINE → Agentis per-order margin check
  • →Payment method selection (ECPay, LINE Pay, JKOPay, SHOPLINE Payments, FPS, PayNow, GrabPay) from SHOPLINE → Agentis gateway fee model
  • →Product cost catalog from SHOPLINE or connected ERP → Agentis per-SKU margin calculation
  • →Flag or hold decisions from Agentis → SHOPLINE order status (before fulfillment), logged in the Evidence Ledger

Benefits

  • Stop margin bleed in live selling: check comment orders placed during streams, where discount stacking is hardest to catch, before they ship
  • Factor in real APAC gateway fees by provider: ECPay, LINE Pay, and JKOPay carry different rates that shift true margin on each transaction
  • Catch discount code stacking before orders ship, not at month-end when the loss is already realized
  • Unify margin rules across your entire SHOPLINE channel: web store, mobile, live, and comment-to-order in one rule engine

Setup

  1. 1Connect Agentis to your SHOPLINE store via SHOPLINE Open API (read-only merchant credential, 30-minute setup)
  2. 2Configure your product cost catalog: import from your ERP or enter cost-per-SKU directly in Agentis
  3. 3Set payment gateway fee schedules for your active gateways (ECPay, LINE Pay, JKOPay, FPS, PayNow, GrabPay, SHOPLINE Payments)
  4. 4Define profit floor rules by SKU category, promotion type, or sales channel (live, web, mobile) and run 48-hour shadow mode to validate

Technical Details

Agentis integrates with SHOPLINE via the SHOPLINE Open API v2 using merchant OAuth credentials scoped to orders, products, and promotions (read-only). Order events (order_created, order_updated) are delivered via SHOPLINE webhooks. For live selling, Agentis subscribes to the live session order stream and evaluates each comment-to-order conversion after it is created, within 60 seconds. Payment gateway fee models cover all major APAC providers: ECPay and its sub-providers (credit card, CVS, WebATM, TWQR) in Taiwan; LINE Pay, JKOPay, and Pi Wallet in Taiwan; SHOPLINE Payments in Hong Kong, Singapore, Malaysia, and Australia; FPS, WeChat Pay HK, and Alipay HK in Hong Kong; PayNow and GrabPay in Singapore; FPX in Malaysia. Each gateway carries a distinct fee schedule that flows into the per-order margin calculation. All API communications are over TLS 1.3; Agentis does not store payment credentials.

Frequently Asked Questions

Does Agentis work with SHOPLINE's live selling and comment-to-order features?

Yes. Live selling and comment-to-order are the highest-risk margin moments in SHOPLINE commerce because discount codes spread virally in streams and are applied at volume before anyone can review them. Agentis evaluates each comment-to-order conversion within 60 seconds of it being placed and flags or holds the ones below your profit floor before they move to fulfillment.

How does Agentis handle the different payment gateways SHOPLINE supports across Taiwan, Hong Kong, Singapore, and Malaysia?

Agentis maintains separate fee schedules for each APAC gateway in your SHOPLINE store: ECPay, LINE Pay, JKOPay, FPS, SHOPLINE Payments, PayNow, GrabPay, and FPX. Because these gateways charge different rates (and ECPay sub-providers vary by payment type), the fee used in the margin calculation reflects the actual method the customer selected, not a flat estimate.

Can Agentis hold an order from a live selling stream without disrupting the viewer experience?

Yes. Agentis acts after the order is placed, on the merchant side, so the stream and the viewer's experience are not interrupted. A held order waits in the Agentis dashboard before fulfillment, where your team can review it and release it, adjust it, or cancel it and follow up with the customer directly.

Related Solutions

Solution

DTC Brand Margin Protection

Stacked promos, influencer codes, and free-shipping thresholds can push an order below breakeven. Agentis checks every DTC order's true margin within 60 seconds and flags or holds below-floor orders before they ship.

Solution

Multi-Channel Margin Management

Compare true per-order profitability across your Shopify, Shopify Plus, and SHOPLINE storefronts and B2B orders, with channel-specific fee models and live ERP cost data.

Key Concepts

Margin Analysis

Checkout Margin Erosion

The loss of profit margin that happens when an order is priced at checkout, caused by unmonitored discount stacking, freight cost miscalculation, FX fluctuations, and stale COGS data.

Margin Analysis

Discount Stacking

When multiple discounts, such as a site-wide sale, a coupon code, and a loyalty reward, combine on a single order, compounding margin loss beyond what any individual promotion intended.

Profit Governance

Profit Floor

The minimum margin an order must clear after discounts, COGS, freight, fees, and FX are counted. Orders that fall below the profit floor are flagged for review or automatically held before they ship.

Free Audit, No Commitment

Protect Every Order's Profit Margin

See exactly how much margin Agentis can recover for your store in 7 days, no commitment required.