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Ecommerce

Protect Margin on Every Live Sale, Comment Order, and Flash Promo in SHOPLINE

Agentis integrates with SHOPLINE to enforce profit floors across SHOPLINE's full commerce surface: web store, live selling streams, comment-to-order campaigns, and APAC payment gateways including ECPay, LINE Pay, JKOPay, SHOPLINE Payments, FPS, PayNow, and GrabPay.

How It Works

Agentis connects to SHOPLINE via the SHOPLINE Open API to read live order data, applied discount codes, and payment method selections. During live selling streams and comment-to-order campaigns — the highest-velocity, highest-discount-abuse moments in SHOPLINE commerce — Agentis evaluates each order's true margin before confirmation: COGS from your product cost catalog or ERP, the real payment gateway fee for the method the customer selected, and any stacked discount codes applied in the stream. If the order falls below your configured profit floor, Agentis blocks the order, strips the deepest discount code, or flags it for review before it processes. For standard web-store checkouts, Agentis operates the same way at lower volume but with the same per-order margin precision.

Data Flows

  • →Order line items, quantities, and applied discount codes from SHOPLINE → Agentis margin evaluation engine
  • →Live selling session orders and comment-to-order conversions from SHOPLINE → Agentis real-time enforcement queue
  • →Payment method selection (ECPay, LINE Pay, JKOPay, SHOPLINE Payments, FPS, PayNow, GrabPay) from SHOPLINE → Agentis gateway fee model
  • →Product cost catalog from SHOPLINE or connected ERP → Agentis per-SKU margin calculation
  • →Enforcement decisions from Agentis → SHOPLINE order status (flagged or cancelled before fulfillment)

Benefits

  • Stop margin bleed in live selling: enforce profit floors on comment orders placed during streams where discount stacking is hardest to catch
  • Factor in real APAC gateway fees by provider: ECPay, LINE Pay, and JKOPay carry different rates that shift true margin on each transaction
  • Catch discount code stacking before orders confirm, not at month-end when the loss is already realized
  • Unify margin enforcement across your entire SHOPLINE channel: web store, mobile, live, and comment-to-order in one rule engine

Setup

  1. 1Connect Agentis to your SHOPLINE store via SHOPLINE Open API (read-only merchant credential, 30-minute setup)
  2. 2Configure your product cost catalog: import from your ERP or enter cost-per-SKU directly in Agentis
  3. 3Set payment gateway fee schedules for your active gateways (ECPay, LINE Pay, JKOPay, FPS, PayNow, GrabPay, SHOPLINE Payments)
  4. 4Define profit floor rules by SKU category, promotion type, or sales channel (live, web, mobile) and run 48-hour shadow mode to validate

Technical Details

Agentis integrates with SHOPLINE via the SHOPLINE Open API v2 using merchant OAuth credentials scoped to orders, products, and promotions (read-only). Order events (order_created, order_updated) are delivered via SHOPLINE webhooks in real time. For live selling enforcement, Agentis subscribes to the live session order stream and evaluates each comment-to-order conversion as it lands, typically within 500ms of the order being created. Payment gateway fee models cover all major APAC providers: ECPay and its sub-providers (credit card, CVS, WebATM, TWQR) in Taiwan; LINE Pay, JKOPay, and Pi Wallet in Taiwan; SHOPLINE Payments in Hong Kong, Singapore, Malaysia, and Australia; FPS, WeChat Pay HK, and Alipay HK in Hong Kong; PayNow and GrabPay in Singapore; FPX in Malaysia. Each gateway carries a distinct fee schedule that flows into the per-order margin calculation. All API communications are over TLS 1.3; Agentis does not store payment credentials.

Frequently Asked Questions

Does Agentis work with SHOPLINE's live selling and comment-to-order features?

Yes. Live selling and comment-to-order are the highest-risk margin moments in SHOPLINE commerce because discount codes spread virally in streams and are applied at volume before anyone can review them. Agentis evaluates comment-to-order conversions in real time as they land, enforcing your profit floor on each one before it moves to fulfillment.

How does Agentis handle the different payment gateways SHOPLINE supports across Taiwan, Hong Kong, Singapore, and Malaysia?

Agentis maintains separate fee schedules for each APAC gateway in your SHOPLINE store: ECPay, LINE Pay, JKOPay, FPS, SHOPLINE Payments, PayNow, GrabPay, and FPX. Because these gateways charge different rates (and ECPay sub-providers vary by payment type), the fee used in the margin calculation reflects the actual method the customer selected, not a flat estimate.

Can Agentis block an order during a live selling stream without disrupting the viewer experience?

Agentis flags or cancels the order on the merchant side without interrupting the stream viewer's experience. The blocked order is queued in the Agentis enforcement dashboard where your team can review it and either re-process it with corrected pricing or cancel it and follow up with the customer directly.

Related Solutions

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DTC Brand Margin Protection

Stop invisible margin erosion from stacked promos, influencer codes, and free shipping thresholds. Agentis enforces profit floors at checkout for DTC brands on Shopify Plus.

Solution

Multi-Channel Margin Management

Get a single view of profitability across Shopify, Amazon, and wholesale channels. Agentis enforces per-channel profit floors with live cost data from your ERP.

Key Concepts

Margin Analysis

Checkout Margin Erosion

The gradual loss of profit margin at checkout caused by unmonitored discount stacking, freight cost miscalculation, FX fluctuations, and stale COGS data.

Margin Analysis

Discount Stacking

When multiple discounts, such as a site-wide sale, a coupon code, and a loyalty reward, combine on a single order, compounding margin loss beyond what any individual promotion intended.

Profit Governance

Profit Floor

The minimum gross margin required before an order is confirmed at checkout. Orders falling below the profit floor are blocked, modified, or redirected.

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Protect Every Order's Profit Margin

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