Ecommerce

Protect Margin on Every Live Sale, Comment Order, and Flash Promo in SHOPLINE

Agentis integrates with SHOPLINE to enforce profit floors across SHOPLINE's full commerce surface: web store, live selling streams, comment-to-order campaigns, and APAC payment gateways including ECPay, LINE Pay, JKOPay, SHOPLINE Payments, FPS, PayNow, and GrabPay.

How It Works

Agentis connects to SHOPLINE via the SHOPLINE Open API to read live order data, applied discount codes, and payment method selections. During live selling streams and comment-to-order campaigns — the highest-velocity, highest-discount-abuse moments in SHOPLINE commerce — Agentis evaluates each order's true margin before confirmation: COGS from your product cost catalog or ERP, the real payment gateway fee for the method the customer selected, and any stacked discount codes applied in the stream. If the order falls below your configured profit floor, Agentis blocks the order, strips the deepest discount code, or flags it for review before it processes. For standard web-store checkouts, Agentis operates the same way at lower volume but with the same per-order margin precision.

Data Flows

Benefits

Setup

  1. 1Connect Agentis to your SHOPLINE store via SHOPLINE Open API (read-only merchant credential, 30-minute setup)
  2. 2Configure your product cost catalog: import from your ERP or enter cost-per-SKU directly in Agentis
  3. 3Set payment gateway fee schedules for your active gateways (ECPay, LINE Pay, JKOPay, FPS, PayNow, GrabPay, SHOPLINE Payments)
  4. 4Define profit floor rules by SKU category, promotion type, or sales channel (live, web, mobile) and run 48-hour shadow mode to validate

Technical Details

Agentis integrates with SHOPLINE via the SHOPLINE Open API v2 using merchant OAuth credentials scoped to orders, products, and promotions (read-only). Order events (order_created, order_updated) are delivered via SHOPLINE webhooks in real time. For live selling enforcement, Agentis subscribes to the live session order stream and evaluates each comment-to-order conversion as it lands, typically within 500ms of the order being created. Payment gateway fee models cover all major APAC providers: ECPay and its sub-providers (credit card, CVS, WebATM, TWQR) in Taiwan; LINE Pay, JKOPay, and Pi Wallet in Taiwan; SHOPLINE Payments in Hong Kong, Singapore, Malaysia, and Australia; FPS, WeChat Pay HK, and Alipay HK in Hong Kong; PayNow and GrabPay in Singapore; FPX in Malaysia. Each gateway carries a distinct fee schedule that flows into the per-order margin calculation. All API communications are over TLS 1.3; Agentis does not store payment credentials.

Frequently Asked Questions

Does Agentis work with SHOPLINE's live selling and comment-to-order features?

Yes. Live selling and comment-to-order are the highest-risk margin moments in SHOPLINE commerce because discount codes spread virally in streams and are applied at volume before anyone can review them. Agentis evaluates comment-to-order conversions in real time as they land, enforcing your profit floor on each one before it moves to fulfillment.

How does Agentis handle the different payment gateways SHOPLINE supports across Taiwan, Hong Kong, Singapore, and Malaysia?

Agentis maintains separate fee schedules for each APAC gateway in your SHOPLINE store: ECPay, LINE Pay, JKOPay, FPS, SHOPLINE Payments, PayNow, GrabPay, and FPX. Because these gateways charge different rates (and ECPay sub-providers vary by payment type), the fee used in the margin calculation reflects the actual method the customer selected, not a flat estimate.

Can Agentis block an order during a live selling stream without disrupting the viewer experience?

Agentis flags or cancels the order on the merchant side without interrupting the stream viewer's experience. The blocked order is queued in the Agentis enforcement dashboard where your team can review it and either re-process it with corrected pricing or cancel it and follow up with the customer directly.

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